Model Practice
Business In A Box
3 Key Steps to Transformation
Fix broken and non-existent processes by implementing proven best practices
Track processes by measuring against key performance indicators
Use analytics to provide new insights to business decision making
Discovery Sessions.
We begin your journey with one or more discovery sessions and utilize a maturity model to assess the current practice capabilities and to identify strengths and weaknesses.
Maturity is a measurement of the ability of an organization for continuous improvement in a particular discipline. The higher the maturity, the more likely a practice is to not only deliver consistent, repeatable patient experiences but also operate efficiently and collaborate well with other team members and learn from problems and challenges that arise.
We will create a roadmap for transformation and a Customer Success Plan to guide the journey.Â
Our goal is to increase your level of maturity so that people, practice, and profit meet and exceed expectations.
Training.
Following the discovery sessions, each team member will have access to the online role-based video training library. The library contains 17 courses with 15+ hours of training content and is accessible 24×7.
Not all courses are for all roles but should be to be completed prior to scheduling the live coaching sessions.Â
Course | Role(s) | Duration |
|---|---|---|
Practice Goals | Dentist | 30 mins |
Cultivating Leadership | Dentist | 1 hour |
Patient Lifecycle Overview | All | 30 mins |
Experience Management | All | 1 hour |
Greeting Etiquette | All | 1 hour |
Scheduling for Profitability | Front Office | 1 hour |
Insurance Verification | Front Office | 1 hour |
Optimizing Patient Interactions | All | 1 hour |
Pre-Visit Preparation | Clinical Personnel | 1 hour |
Medical History | Clinical Personnel | 1.5 hours |
Medications & Oral Health | Clinical Personnel | 1 hour |
Oral Cancer Screening | Clinical Personnel | 45 mins |
Assessment Stages | Clinical Personnel | 1.5 hours |
Restorative Dental Partner | All | 1 hour |
Pre Treatment Considerations | Clinical Personnel | 1 hour |
Treatment Planning | Front Office | 1 hour |
Treatment Etiquette | Clinical Personnel | 1 hour |
Coaching.
Following the online video courses will be a series of live sessions, either virtual or onsite, with the whole team. These sessions are designed to bring the whole team together discuss, simulate, and apply concepts learned from the training and for Q&A.Â
Collaborative sessions will strengthen the knowledge and confidence of the team to accelerate real world performance.Â
One on One sessions will tailor relevant coaching to the needs of the specific role and individual.
The number of coaching sessions will vary depending on the number of one-on-one sessions but typically there are 3-4 team sessions and a one-on-one session per team member.
Performing.
We love Operations Manuals but all manuals end up on a shelf. Finding the one page or two needed in the moment isn’t convenient or the reminder is forgotten, and ultimately, the value is lost.Â
That’s why we have reimagined the traditional Operations Manual into simple visual job aids. The job aids are role based and designed to communicate process or schedule based tasks as well as informational sheets to support and enable best practices in the moment.
Though the job aids are designed to be printed, laminated, and stored in relevant locations of the office where a specific job role is performed we offer online digital access as well.
Job Aid | Role(s) | Type |
|---|---|---|
Patient Lifecycle Overview | All | Info |
Intake – Pre Arrival – New Patient | Front Office | Process |
Intake – Pre Arrival – Existing Patient | Front Office | Process |
Intake – Arrival | Front Office | Process |
Assess – Pre Arrival | Clinical Personnel | Process |
Assess – Arrival | Clinical Personnel | Process |
Educate – Assessment Presentation | Clinical Personnel | Process |
Educate – Treatment Presentation | Front Office Clinical Personnel | Process |
Treat | Clinical Personnel | Process |
Phone Etiquette | Front Office | Info |
Call Management | Front Office | Info |
Scheduling Best Practices | Front Office | Info |
Insurance Verification | Front Office Insurance Coordinator | Info |
Daily Tasks Front Office Management Treatment Management | Front Office | Tasks |
Daily Tasks Schedule Management Account Management | Front Office | Tasks |
Daily Tasks Morning Huddle | RDH Dental Assistant | Tasks |
Daily Tasks Other | RDH | Tasks |
Daily Tasks Other | Dental Assistant | Tasks |
Cancer Screening Extra Oral Intra Oral | Clinical Personnel | Info |
Restorative Dental Partner | All | Info |
Accountability.
At Converge Dental we don’t just sell training content or consulting and leave. We remain with you on the journey as an accountability partner.Â
All transformation efforts should deliver value and the best way to know earned value is to regularly check the numbers.Â
Model Practice includes:
Monthly Reviews – 12 Sessions (30 minutes ea) conducted once per month to discuss overall practice management, staffing, patient experience, or other topics relevant for the month.Â
Quarterly Business Reviews – 4 Sessions (1 hour ea) conducted once per quarter to discussion financial performance and relevant adjustments to strategy or execution.
*Additional sessions are available for a fee
Monthly payment plans available*
Your Next Step to Growth
Model Practice +
Dental Intelligence
The full package includes 12 months of Model Practice and Dental Intelligence. Dental Intelligence requires Eaglesoft, Dentrix, OpenDental or other integrated practice software.
Base Content
The base content license includes 12 months access to the online video training library and physical & digital access to all job aids.
Model Practice +
Dental Intelligence
The full package includes 12 months of Model Practice and Dental Intelligence. Dental Intelligence requires Eaglesoft, Dentrix, OpenDental or other integrated practice software.
Model Practice
Model Practice includes 12 months access to the online video training library, job aids, discovery sessions, post discovery coaching, plus monthly and quarterly reviews.
FAQ
Still have Questions?
We are sorry to hear that your previous engagement was not successful. It is our mission to simplify and streamline your practice operations and set you and your team up for success. We take the time to truly understand your vision for the practice and develop a roadmap and success plan. We define the value drivers and benefits up front and are committed to ensure the value is realized.
At Converge Dental we recognize that time is a valuable resource, and our approach takes that into consideration. Our solution involves a combination of online and in-person components, designed to optimize the use of time.
After an initial team kickoff session online video training can begin. Accessible 24×7, online training courses can be taken when convenient.
Once the team has completed the online training, the live coaching sessions begin. The number and length of sessions are kept to a minimum necessary to realize the expected business value and transformation.
Also, it is an investment. Keep in mind that building something meaningful takes time, and that’s why we’re committed to being there for you for at least a year. We realize that commitment can feel overwhelming, but it’s important to view it as an investment in what we’re working towards. Your success is our priority, and we’re dedicated to helping you every step of the way.
Absolutely! Practice success depends on a team effort, and we’re here to coach and support all your team members who need assistance. Through our online and in-person training, your team members will not only gain knowledge, but project confidence in their area of expertise.
We completely understand your concern about fitting this into your budget. It’s an important consideration, and we want to assure you that our approach is geared towards not just an expense, but an investment that yields significant returns. At Converge Dental, our objective is to save you money and increase top line revenue by implementing streamlined systems that enhance efficiency. We also have financing options available
We stand out by offering more than just a service – we provide a Model Practice with proven best practices, simplified job training, and easy to use visual job aids. What truly sets us apart is our passion for motivating and inspiring teams to grow, both personally and professionally. It’s not just business for us; it’s a genuine commitment to your success and development.
We believe in a truly personalized approach to coaching, and here’s how we do it. Our discovery sessions dive deep into your practice’s individual requirements- its dynamics, obstacles, and aspirations. We also take the time to understand your team members – their strengths, weaknesses, skill levels, personalities, and preferred learning styles. With the information gained, we craft our coaching material to align perfectly with everyone’s unique needs. This tailored approach ensures that we’re not just offering generic advice, but a precise roadmap for growth that resonates with your team and ultimately grows your practice. Your practice’s success is our shared goal, and we’re excited to take this journey together with you.
We certainly understand your eagerness to witness positive changes in your practice through coaching. Here’s what you can anticipate: While immediate change will be visible, it’s important to recognize that lasting improvements often unfold gradually. Typically, the human aspect (patient & provider interaction) changes very quickly and you can expect to start seeing financial results within the first quarter of implementation. Our approach is designed to not only bring about immediate positive changes but also to set the groundwork for sustained growth over time. Your dedication combined with our guidance will pave the way for a transformed practice.
We’re fully committed to supporting your practice every step of the way. Throughout the 12-month journey, you’ll have regular access to your dental coach. We’ll have monthly touchpoints to address immediate needs and keep things on track. Additionally, we’ll have strategic calls every quarter to delve deeper into your practice’s progress and align our approach with your evolving goals. Your coach is always accessible through email or a phone call. Rest assured, we’re here to ensure your practice’s success is a continuous and guided journey.
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